Ratings & Reviews

Overall Rating

5(91 reviews)100% of customers recommend this property

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Resident Reviews

I love living heresubmitted by Michael C. - |Recommended: YesI live in the building across from the main one. Two things to improve in the building 1. The workout gym needs new equipment and more treadmills. 2. WOW cable is the worst service and so over priced. When can we get another cable option other than them? Other than that the staff is great and I love the location .
response from property -Hi Michael, We are overjoyed to hear how much you enjoy living here! Thank you for taking the time to share your feedback. I am not sure if you have noticed, however we added two new treadmills and an elliptical to the fitness center this week! We are also in the process of bringing another cable provider into the building, this should hopefully be in the near future. Please let me know if there is anything else we can provide for you! Regards, Jillian Larkin Business Manager
Mainteancesubmitted by Kotaro O. - |Recommended: Yesalways their action is quick and smooth. I felt no stress!
response from property -Hi Kotaro, We are overjoyed to hear your kind remarks regarding our maintenance team! Thank you for taking the time to share your feedback, please let me know if there is anything else we can provide for you in the future! Regards, Jillian Larkin Business Manager
Great place to call Homesubmitted by Roger S. - |Recommended: YesAwesome location to Downtown Arlington Heights and Metra stop for Chicago Weekends. Pet friendly with many amenities.
response from property -hi Roger, We are overjoyed to hear how much you love the location here! Thank you for taking the time to share your feedback, please let me know if there is anything else we can provide for you in the future! Regards, Jillian Larkin Business Manager
Great place to live!submitted by Lee S. - |Recommended: YesThe building is in a GREAT location-close to train station, grocery, movies, restaurants... Parking in garage is safe. I have been very happy with my first six months here.
response from property -Hi Lee, We are overjoyed to hear your kind remarks and how much you enjoy our location and living here! Thank you for taking the time to share your feedback, please let me know if there is anything else we can provide for you in the future! Regards, Jillian Larkin Business Manager
Well maintained, Well managed.submitted by Zacarias C. - |Recommended: YesIt s great!
response from property -Hello Zacarias, We are overjoyed to hear your kind remarks and how much you enjoy living here! Thank you for taking the time to share your feedback, please let me know if there is anything else we can provide for you in the future! Regards, Jillian Larkin Business Manager
Nicesubmitted by Jameca H. - |Recommended: YesNice place, for the location.
response from property -Hi Jamie, Thank you for taking the time to share your feedback, we are happy to hear that you enjoy living here! Please let me know if there is anything else we can provide for you in the future! Regards, Jillian Larkin Business Manager
Great apartments submitted by Lakshmi K. - |Recommended: YesLived in Hancock Square for 1.5 years and loved our experience here Pros 1. The apartments were generally well maintained except for occasional stains on the carpet made by pets which weren t taken care of sometimes it wasn t too bad though . All our friends who visited gave great compliments about the building. 2. The building is very close to Metra station which is a big big advantage. My husband worked in downtown and I worked in the suburbs, so this was the perfect location for us to commute from. 3. The construction is concrete which means you can t hear your upstairs neighbors at all. We lived in 2-3 floor apartments before and the noise is very annoying despite carpeted floors. In this building, we could dance literally played Just Dance on xbox and no one would be bothered. 4. The staff is extremely nice and friendly. I can t say enough good things about the management or the leasing office staff. We only moved out because we were moving to California for new jobs. The lease terms were excellent - we only had to find new tenants which was a cake walk and transfer the lease for the remaining 6 months on our term. We didn t pay a single extra penny in lease transfer fees or any sort of fees that a lot of other apartment managements charge to torture outgoing tenants. Cons 1. Parking is in the public garage which can get annoying at times because residents don t have designated spots and if you arrive late in the night, it takes a while to find a covered spot. There were a couple of months when another public garage in Arlington Heights was under repair and this lot got very busy. No security or CCTV cameras in the garage - one of our cars was hit once the door was badly dented - could only have been by a drunken driver and no note was left. We lodged a report at the police station but it was of no use. The management did not take any responsibility obviously. Another annoying issue is you need to put a new permit sticker every month. If you are not in town or forget to put one even though you pay for it along with your monthly rent, you get ticketed. 2. The building elevator was renovated when we lived there and the common area walls were painted and it used to get very noisy during the day. The construction took much more time than what they said it would. Even though the end result was good, the days I worked from home which was every Friday , it was very frustrating. All in all, I would definitely recommend this building but be careful with the parking situation and check about any renovations if you are a homemaker or work from home.
Cable option...please )submitted by Venugopala E. - |Recommended: YesVery friendly atmosphere, great peeps all around. Stuck with WOW cable is pretty ridiculous and I hope that changes in terms of the building contract.
response from property -Hi Venugopala, We are overjoyed to hear your kind remarks about Hancock Square and how much you enjoy living here! In regards to your concerns with WOW!'s services, we are in the process of bringing another provider into the building as well so that there will be a selection for everybody to choose from. Thank you for taking the time to share your feedback and please feel free to contact me if you need anything in the future! Regards, Jenna M Leasing Manager
Love living here. submitted by Carol J. - |Recommended: YesEverything is clean and well maintained. The management office is attentive and very helpful.
response from property -Hi Carol, Thank you for your kind remarks! We are so happy that you are enjoying living here at Hancock Square, we all definitely enjoy having you two here! Sincerely, Jenna Maffeo Leasing Manager
Satisfied submitted by Aki M. - |Recommended: Yesreccomend
response from property -Hi Aki, We are please that you are satisfied with everything that Hancock Square has to offer! Please remember to check out all of our various amenities and conveniences, such as complementary morning coffee in the Club Room! Thanks, Jenna Maffeo Leasing Manager
Great place to live!submitted by Gail G. - |Recommended: YesVery convenient to shopping, walking distance to many restaurants, very nice, safe neighborhood, quiet and safe apartments, and many activities sponsored by Village of Arlington Hts. Across the street from train station.
response from property -Hi Gail, Thank you for your kind remarks! We are so happy that you are enjoying living here at Hancock Square and taking advantage of everything that this beautiful area has to offer! Sincerely, Jenna Maffeo Leasing Manager
Goodsubmitted by Kanzo K. - |Recommended: YesSafety & good access to near supermarket.
response from property -Dear Kanzo, Thank you for your review. We're so glad you love living at Hancock Square and are enjoying all of the conveniences we have to offer! Please let us know if there is anything else we can do! Thanks again, Jenna Maffeo Leasing Manager
Greatsubmitted by Carol B. - |Recommended: YesIt is a great place to live and everyone is so friendly, and helpful
response from property -Dear Carol, Thank you for your review. We're so glad you love living at Hancock Square and are enjoying everything we have to offer. Please let us know if there is anything else we can do! Thanks again, Jenna Maffeo Leasing Manager
Nice place to live submitted by Carol B. - |Recommended: YesIt is friendly, and has a lot of amenities
response from property -Dear Resident, Thank you for your review. We're so glad you love living at Hancock Square and are enjoying all of the new amenities. Please let us know if there is anything else we can do! Thanks again, Jenna Maffeo Leasing Manager
Great place to live. Feels just like home.submitted by Mark T. - |Recommended: YesComfortable/Recommended
response from property -Thank you for the great feedback. We are happy you enjoy living here! Please let us know if there is anything we can do in the future. Thanks Again, Jillian Larkin Business Manager